Privacy Policy for Evergreen Medical Clinic
Effective Date: 1st July 2024
At Evergreen Medical Clinic, we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable healthcare privacy laws and data protection regulations.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
● Full name
● Date of birth
● Identification/passport number
● Contact information (email, phone number, address)
● Emergency contact details
b.Medical & Health Information
● Medical history
● Diagnosis and treatment plans
● Medications and allergies
● Lab results and imaging
● Consultation and visit records
2. How We Use Your Information
Your information is collected for the following purposes:
● To provide medical care and treatment
● To keep accurate patient records
● For appointment scheduling and communication
● To process billing, insurance claims, and payments
● To comply with legal, regulatory, and licensing requirements
● For clinic audits, research (with de-identification), or quality improvement initiatives
● With your consent, for health education or community outreach programs
3. How We Share Your Information
We do not sell your personal data. We may disclose your information only when necessary:
● To other healthcare professionals involved in your care
● To insurance companies or third-party payers (for claims)
● To laboratories, imaging centers, or referral hospitals
● To regulatory bodies as required by law
● With your consent, to family members or caregivers
● For legal proceedings, if compelled by a valid legal order
4. Data Security
Evergreen Medical Clinic takes reasonable precautions to protect your data:
● Secure electronic medical records systems
● Role-based access controls for staff
● Encrypted communications and backups
● Staff training in privacy and confidentiality
● Regular audits and compliance reviews
5. Your Rights
Depending on your jurisdiction, you may have the right to:
● Access your personal medical records
● Request corrections to inaccurate or outdated information
● Withdraw consent for data processing (where applicable)
● Request deletion of certain personal data
● Lodge a complaint with a data protection authority
To exercise your rights, please contact us using the details below.
6. Cookies and Website Privacy
If you visit our website, we may use cookies and similar technologies to:
● Analyze website traffic
● Improve user experience
● Secure our site from unauthorized access
You can choose to disable cookies in your browser settings.
7. Retention of Information
We retain your medical records in accordance with legal and professional requirements, typically for [insert time frame, e.g. 7–10 years] from the date of your last visit or as otherwise required by law.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or clinic practices. The updated version will be posted on our website and available at our front desk.
9. Contact Us
If you have questions, concerns, or wish to exercise your data rights, please contact:
Evergreen Medical Clinic
Ground Floor, 15, Jalan 19/29, Seksyen 19, 46300 Petaling Jaya, Selangor
Tel: 018-969 8786
Email: infoevergreenlifecare@gmail.com