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Privacy Policy for Evergreen Medical Clinic

Effective Date: 1st July 2024

Evergreen Medical Clinic is committed to protecting your personal data and medical confidentiality in compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia, applicable healthcare regulations, and professional medical ethical standards.

1. Information We Collect

We may collect the following personal and health-related information to provide medical care:
 

Personal Information

  • Full name

  • Date of birth

  • Identification or passport number

  • Contact details (phone number, email, address)

  • Emergency contact details
     

Medical Information

  • Medical history and clinical notes

  • Diagnosis, treatment plans, and prescriptions

  • Laboratory and imaging results

  • Allergies and medication history

  • Consultation and visit records

2. Purpose of Collection and Use

Your personal data is collected and used for:

  • Medical consultation, diagnosis, and treatment

  • Appointment scheduling and patient communication

  • Medical record keeping and continuity of care

  • Billing and insurance claims processing

  • Compliance with legal and regulatory requirements

  • Internal clinic quality improvement and audit purposes

  • Health education or outreach activities (with consent)

3. Disclosure of Information

We do not sell or rent personal data. Your information may be shared only when necessary:

  • Healthcare professionals involved in your care

  • Laboratories, imaging centres, or referral hospitals

  • Insurance providers for claims processing

  • Regulatory or government authorities as required by law

  • Legal authorities under valid legal order

  • Family members or caregivers with your consent

4. Data Protection and Security

We implement reasonable safeguards to protect your data, including:

  • Secure electronic medical record systems

  • Role-based access controls for authorised staff

  • Data encryption where applicable

  • Staff confidentiality training

  • Regular monitoring and audits
     

While we take all reasonable precautions, no system is completely secure, and we cannot guarantee absolute protection of data.

5. Data Retention

Medical records are retained in accordance with Malaysian healthcare regulations and professional guidelines, typically for a minimum of 7 years or longer if required by law or clinical necessity.

Records will not be deleted if required for medical, legal, or regulatory purposes.

6. Your Rights Under PDPA

You may:

  • Access your personal data

  • Request correction of inaccurate information

  • Withdraw consent for non-essential data use (where applicable)

  • Make inquiries or complaints regarding data handling

Requests may be subject to verification and legal limitations under Malaysian law.

7. Cookies and Website Data

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Enhance website security

You may disable cookies in your browser, but some features may not function properly.

8. Data Breach Notification

In the event of a data breach, we will take reasonable steps to:

  • Contain and investigate the incident

  • Prevent further unauthorised access

  • Notify affected individuals and/or authorities where required by law

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.

10. Contact Us

Evergreen Medical Clinic
Ground Floor, 15, Jalan 19/29, Seksyen 19, 46300 Petaling Jaya, Selangor
Tel: 018-969 8786
Email: infoevergreenmedicalclinics@gmail.com

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